Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesI’ve been living here for a year and have absolutely loved the experience. The community is clean and safe, and the staff is always friendly, helpful, and quick to respond to any maintenance needs. They do an incredible job managing the property, and I would definitely recommend this place — 5 out of 5.
response from property -Our Team is so happy you love your apartment home and we're glad to have you as one of our valued residents.
If you need us, just make a quick phone call or email.
Welcome to our community,
The Cross Creek Team
|Recommended: YesMove In — I’ve only been here a few weeks but truly enjoying the community. I appreciate how diligent everyone works to ensure the residents satisfaction. My first day, I met Q, he is personable and goes out of his way to make sure maintenance requests are taken care of in a timely manner. Office staff are impeccable, they’re professional and extremely kind So far I am thrilled with my experience at Cross Creek and looking forward to being here.
Hi Adriana,
Thank you so much for making your home with Cross Creek. We appreciate the compliments regarding our Team.
We are so glad you are one of our valued residents. Our community is peaceful and inviting, enjoy.
Thanks,
The Cross Creek Team
|Recommended: YesReview — Review
Hi Ebony,
Thank you for your recommendation to others for Cross Creek.
We are happy you made your home with us and glad you are a valued resident.
Enjoy our community and if you need us just call or send a quick email.
Thanks again,
The Cross Creek Team
|Recommended: YesGreat community — I've been here for about 2 weeks, and absolutely love it It's peaceful and tranquil, and I love coming home.
Thank you so much for making your home at Cross Creek. We're glad you are one of our valued residents.
Our community is peaceful and inviting, enjoy.
We are here if you need us a quick phone call or email.
Thanks again,
The Cross Creek Team
|Recommended: YesMe and my family has found not just an apartment but a home, the office staff goes above and beyond for you the maintenance staff fast and very knowledge when it comes to home repair .. I have looked over many apartments and hands down cross country has been excellent a in being a home with quality, safe and family atmosphere .
Thank you
Barbara Thompson
|Recommended: NoWe needed to move quickly. — If I were to take my time, and look for a place that suited all of my needs and to commit to for a year or more, it would not be Cross Creek. I feel like I am being micromanaged on how to live and that is not a way of life. Property manager Joyce is oppressive and authoritarian. Anna, is however very much pleasant to work with.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we truly appreciate you bringing these concerns to our attention.
At our community, we strive to provide a positive living environment for all residents. Your feedback is important to us, and we are using it as an opportunity to improve our processes and better serve our residents moving forward.
Thank you again for your feedback—it helps us grow and improve.
|Recommended: YesMy review — Can’t much more than I’ve already said
Thank you so much for your kind words. Thank you for being one of our valued residents.
The Cross Creek Team
|Recommended: YesVery nice and comfortable everything is well kept my fur babies love as well. I totally recommend😊
Thank you so much Gina we appreciate your kind words. Thank you for making Cross Creek your home.
The Cross Creek Team
|Recommended: YesNew Resident — So far everything has been great.
Hi Mr. Branche
We are glad you are enjoying you new home. We are so happy to have you as one of our valuable residents.
Thanks, Cross Creek Team
|Recommended: YesCross Creek — I just moved in, but so far everything is great The maintenance staff is wonderful shout out to Henry , the place is clean and quiet, and there's plenty of parking. My only complaint is construction wise, but it is okay.
Hi Emma
Thank you so much for being one of our valued residents at Cross Creek. I will let Henry know that your mentioned him, I know he will appreciate.
If you need us just call.
Thanks, Joyce
|Recommended: YesGreat Neighborhood — The neighborhood feels like home and I have no complaints
Thank you so much Chelsea we appreciate you making Cross Creek your home. We hope you enjoy your stay with us.
Call us if you need us.
|Recommended: YesPleasent and wonderful please to live — One of the best neighborhoods i've lived in Richmond VA.
Good Morning Thomas,
Thank you so much for your kind words. We appreciate you as one of our residents.
I will relay your comment to the staff and call us if you need us.
Thanks, Joyce
|Recommended: YesReview — The community is nice and clean
Good Morning Aliah,
Thank you so much for your great review, Our staff tries very hard to make Cross Creek a great place to call home.
Have a wonderful day and please call if you have a need or have a question.
Joyce
|Recommended: YesGood — Good
Thanks for your review!
|Recommended: YesNice Complex — I looked at this complex when they were first built. I had other plans then but I liked them then and do now. I have been here for the past 8 years. I have nice neighbors and the staff and maintenance are friendly and reliable. I would recommend to anyone wanting to live here.
Hi Mr. Cox,
Thank you so much for your wonderful review and kind words. I will share with our team.
It's a pleasure to have you as one of our valuable long time residents.
We appreciate your lease renewal and look forward to another great year together.
Call us if you need us.
Thanks again.
Joyce